The City of Johannesburg (CoJ), Transport Department Internship: Customer Care Agent
Apply By: 28 August 2024
Task Description
Primary Function:
Provide highly proficient and efficient customer service that satisfies customer requirements and expectations, producing first contact resolutions while upholding quality and consistency in service delivery.
Key Learning Areas:
- Provide customers with accurate information about products and services offered by the company and maintain records of customer interactions.
- Provide high quality and professional query resolution that ensures customers satisfaction;
- Manage customer complaints in line with applicable standard operating procedures;
- Build and improve relationships with customers to enhance loyalty, communication internal and external functioning of Rea Vaya, resulting in increase profitability;
- Executing effecting stakeholders relations management in line with applicable policies and standard operating procedures;
- Ensure timeous and accurate reporting of customer care related activities;
Qualifications
Minimum Requirements:
- Grade 12 (NQF level 4) plus Diploma in Marketing / Business Management / Business Administration or NQF level 6 qualification.
- Only City of Joburg residents will be considered.