The Department of Home Affairs is looking for 20 Mobile Officers who are committed, passionate, and talented
Apply Before: 01 July 2024
Task Description
The successful candidate will be responsible for the following specific tasks: • Supervise and administer the daily operations of Civic Services functions within the Mobile Offices, Identity Document, Birth, Marriage and Death (BMD) and Passport application processes • Supervise and monitor operations in different service points • Management of queues for clients visiting the office and daily operation of the office • Ensure that the Mobile Office is properly maintained and examined to render services • Perform daily trips and post-trip vehicle inspections and ensure that the Mobile Unit is in the best safety condition at all times • Implement effective risk and compliance in line with the relevant practices • Facilitate the provision of client services to service points • Operate the specialised equipment in the front and back office as required • Drive the mobile unit to the required service point and ensure that the mobile unit is set up at the required location at the scheduled time • Ensure that clients embark and disembark (i.e. disabled clients) the mobile units where required • Maintain relationship with various internal and external stakeholders • Comply with relevant Civic Services frameworks • Supervision of resources (human and physical) within the unit.
Qualifications
An undergraduate qualification in Public Administration / Public Management / Business Administration / Administrative Management / Operations / Human Resources / Business Management at an NQF Level 6 as recognised by SAQA • An NQF level 7 qualification in Bachelor of Administration / Business Administration / B-Tech in or Advanced Diploma in Public Administration / Public Management / Operations / Human Resources / Business Management / Bachelor of Arts and a qualification with majors in Industrial Psychology and Public Administration will be an added advantage • One (1) year clerical experience will be an added advantage • Experience in client and customer service environment will be an added advantage • Sound knowledge of Batho Pele Principles • A valid driver’s licence (Code 10) and a valid Professional Driving Permit (PDP) • Basic knowledge of Public Service Regulations • Basic knowledgeof the Departmental Legislation and Prescripts (Civic Services); Basic knowledge of Human Resource Regulatory Framework Knowledge of Civic Services Operations • Basic knowledge of Civic Services Prescripts.
Additional Information
Basic competencies and skills
Communication and sound interpersonal skills • Time management • Problem solving skills • Planning and organizing • Supervisory skills • Basic Report writing skills • Basic Computer literacy • Extensive travelling is required.